Outlook Support – Relevant Radio

Outlook Support Page

If you're experiencing display issues with emails from Relevant Radio in Outlook, you're in the right place.

Email Display Issues with Outlook

Some Outlook users may notice that emails from Relevant Radio don't display exactly as intended — for example, certain elements may appear out of place or not rendered correctly.

This is not something you did wrong. It's a known limitation with older versions of Outlook, which handle certain email formatting differently than other email programs.

Good news: If you see a text link alongside any button or element that isn't displaying correctly, that link works perfectly. You can use it right now until you update Outlook.

How to fix it

There are two simple options. Either one will resolve the display issue.

Switch to New Outlook

The new Outlook is a free update from Microsoft. It displays emails correctly and has a refreshed, modern look.

Update your current Outlook

Keeping Office up to date often resolves display issues like this one automatically.

Step-by-step guidance

What type of device do you have?

PC Mac
PC
Option A — Switch to New Outlook (recommended)
  1. 1
    Open Outlook

    Launch Outlook on your Windows PC as you normally would.

  2. 2
    Look for the "New Outlook" toggle

    In the upper-right corner of Outlook, you should see a toggle that says "Try the new Outlook" or "New Outlook."

  3. 3
    Click the toggle

    Outlook will switch to the new experience. Your emails and settings stay intact — nothing will be lost.

  4. 4
    That's it!

    You're now on New Outlook. Emails from Relevant Radio should display correctly going forward.

Don't see the toggle? Visit Microsoft's guide for more help: Getting started with New Outlook for Windows →
Option B — Update your current version of Outlook
  1. 1
    Open any Office app

    Open Outlook, Word, or any other Microsoft Office application on your computer.

  2. 2
    Go to File

    Click File in the top-left corner of the menu bar.

  3. 3
    Select "Office Account"

    In the left-hand menu, click Office Account (sometimes listed as just Account).

  4. 4
    Click "Update Options"

    Find the Update Options button, then click Update Now from the dropdown.

  5. 5
    Let the update finish, then restart Outlook

    Once the update completes, close and reopen Outlook. The display issue should be resolved.

Need more detail? Microsoft's full update guide is here: Update Office – Microsoft Support →
Mac
Option A — Switch to New Outlook (recommended)
  1. 1
    Open Outlook

    Launch Outlook on your Mac as you normally would.

  2. 2
    Look for the "New Outlook" toggle

    In the upper-right corner of the Outlook window, look for a toggle labeled "New Outlook." You can also find it under the View menu in the top menu bar.

  3. 3
    Click the toggle to switch

    Outlook will reload in the new experience. Your emails, folders, and account settings will all remain exactly as they were.

  4. 4
    That's it!

    You're now on New Outlook for Mac. Emails from Relevant Radio should display correctly going forward.

Don't see the toggle? Visit Microsoft's guide for more help: The new Outlook for Mac – Microsoft Support →
Option B — Update your current version of Outlook
  1. 1
    Open any Office app

    Open Outlook, Word, or any other Microsoft Office app on your Mac.

  2. 2
    Click "Help" in the menu bar

    At the very top of your screen, click Help in the menu bar.

  3. 3
    Select "Check for Updates"

    This will open Microsoft AutoUpdate, which manages updates for all your Office apps.

  4. 4
    Click "Update" or "Update All"

    If updates are available, click the button to install them. The process runs in the background.

  5. 5
    Restart Outlook when prompted

    Once the update finishes, close and reopen Outlook. The display issue should be resolved.

Need more detail? Microsoft's Mac update guide is here: Update Outlook for Mac – Microsoft Support →

Official Microsoft support pages